FAQ
Get quick answers to questions you may have of our basic Premium Plan services:
- Roadside Assistance
- Remote PC Support
- Locksmith Services
- Concierge Services
- Medical Coverage
- Legal Coverage
- i-Waka Secure Mail
- Waka Box File Storage
- Prescription Discount Card
- Debt Consolidation
- Home Loan Finder
- Insurance Finder
- College Assistance
- Payday Loans
- Air Travel
- Hotel Accommodation
- Car Rental
- Wi-Fi Service
- Free Shipping
- Price Protection
- Cash Back
Roadside Assistance
Roadside Assistance is an emergency service provided to Waka Premium Family Plan holders who are experiencing unexpected problems with their vehicles while on the road. Our roadside solutions reliable. Plan holders can travel with convenience and peace of mind with access to this service.
What is Roadside Assistance?
Roadside Assistance is an emergency service we provide to Waka Premium Plan holders who are experiencing unexpected problems with their vehicles while on the road. Whatever vehicular problem you might have, wherever you are, and whenever it happened, you can depend on us for swift roadside solutions and as long as you need our assistance. You, as a Premium Plan Waka Member, can now travel with convenience and peace of mind.
What is your coverage area?
This service covers the entire United States. Wherever you are in the US, you can be assured that our Roadside Assistance can reach you.
How reliable is your service?
Members can depend on our Roadside Assistance 24 hours a day, seven days a week. Expect a quick response time to roadside problems from professional mechanics and towing services. The service is available any time of the day.
How accessible is your service?
Easily connect to us through our Roadside Hotline 1-877-332-1490 or email us at info@wakanetwork.com for any other inquiries.
What services do this Road Assistance cover?
You can request for our unlimited service for battery jump start, tire changeover, mechanical repair, fuel change, and other roadside solutions anytime you need.
Remote PC Support
Our Remote PC Support Services ensure that computers of members are running smoothly and efficiently everyday.
What is Remote PC Support?
Remote PC Support is a service that helps you fix any computer and network problems through the Internet by our PC technicians at our headquarters. It is now the fastest way to solve your computer problems without bringing your PC to the shop.
How reliable is your service?
This remote service is available 24 hours a day and seven days a week for residential requirements. Corporate requirements are attended to for 10 business hours.
How accessible is your service?
Easily connect to us through our Remote PC Support Hotline 1-877-332-1490 or email us at info@wakanetwork.com for any other inquiries.
What services do this Remote PC Support cover?
We cover residential and businesses for Remote PC support. We give solutions to computer slowdown, hardware, and even internet connection problems.
What is the advantage of this service?
This Remote PC Support service helps members reach the maximum potential of computers by giving them access to a high speed internet connection.
What are your working hours for this assistance?
Our customer care for this service is available 24/7. Never hesitate to call us anytime to get a lock-picking assistance for home, establishment or vehicle requirements.
Locksmith Services
Our Locksmith Assistance offers residential and business locksmith services, car door unlocking services, key-cutting and other locksmith services.
What is Locksmith Assistance?
Our Locksmith Assistance Services helps you get access to your locks at home, office, or car when you don’t have your keys on your person. This assistance ensures that your locks are not broken or damaged during our services. This service includes key-cutting, business alarm systems, and others.
What are advantages of lock-picking assistance?
This assistance is helpful in maintaining total security solutions in the home, office or vehicle. Our locksmith services can help in any emergency situation, especially with a lost key and instances of being locked out.
Why do I need this kind of assistance?
This service is vital to safeguarding establishments and loved ones at home. This is also a good protection for businesses. Moreover, we provide updated techniques in key-cutting and alarm services to increase the security in various locations.
Who do I contact to get this service?
You may call our Customer Service Hotline at 1-877-332-1490 or email us at info@wakanetwork.com.
Is each transaction limited to one location only?
Yes. Each transaction is limited to one location. For more coverage of service location-wise, call our Customer Service Hotline or email us.
What are your working hours for this assistance?
Our customer care for this service is available 24/7. Never hesitate to call us anytime to get a locksmith assistance for home, establishment or vehicle requirements.
Concierge Services
Waka Network Premium Family Plan holders are entitled to a concierge service for all personal and business assistance. This service is suitable for people who are overworked and needing help in handling a demanding schedule of activities.
What is Waka Network Concierge Service?
Waka Concierge service is a personalized shopping network assistance exclusive to Waka Premium Family Plan holders. It provides management solution in making effective personal choices through the right person, product and service.
How can Waka Network Concierge help me?
Waka Network Concierge Services provides you assistance in managing the personal and professional aspects of members. Our network of professional concierge consultants will help take care of endless to-do list and all the other things needed to be accomplished.
What are the services you offer your members?
Our professional Concierge Consultants can direct members to the exact service needed. We provide a wide selection of personalized services that perfectly suits both the professional and personal aspects members’ busy lives. We act as a personal consultant on choices like travel and leisure, food and drinks, luxury, infrastructure, information technology, home improvement, health care and well-being, sports and charity, entertainment, family living, beauty and fashion and insurance services.
What are your working hours?
We are available from 9am to 9pm, Monday to Saturday EST.
What is your all-inquiry hotline for both personal and business needs assistance?
Call 1-877-332-1490 and one of our associates will be ready to answer any of your queries about Waka Network Concierge Services.
Medical Coverage
What is the Medical Coverage service of Waka Network?
Medical Coverage is an immediate appointment assistance with one of our network of doctors for medical consultation that includes providing you with driving directions.
How can Waka Network Medical Coverage help me?
Waka Network Medical Coverage service lessens the burden of locating a doctor who will take your insurance and allow an immediate appointment with them. The doctors who partner with us understand the hassles of billing medical insurance and they appreciate cash payments for their services. Not only that, our negotiated rates are lower than your copayment.
Who are covered with the service?
As this service is under the Premium Family Plan, your household is also covered. Coverage include two adults and unlimited dependents under 18 years old.
How different is it from conventional consultations with a doctor?
This service has a broad network of medical professionals that deliver discount medical consultations to members for up to $49. This service is perfect for both insured and uninsured Waka Network members.
How reliable is the service?
Our normal response time to schedule your medical appointment is 3 hours. However, if we fail to get you an appointment with a local provider within 24 hours, we will reimburse your Medical Coverage costs up to $49 depending on the total cost of the consultation.
What is your all-inquiry hotline for the service?
Call our friendly customer representatives at 1-877-332-1490 to request for a consultation. Once we are informed of your medical situation, we will locate a general practitioner or specialist in your area. Make an appointment with our network and we’ll email you the driving directions to your medical provider.
Legal Coverage
What is the Waka Network Legal Coverage services?
The Waka Network Legal Coverage Services is a legal advice assistance with one of our network of attorneys who can provide you with a free initial consultation for 20 minutes during the first consultation.
What legal issues do this service cover and what is its advantage over other legal advice service?
Our network of attorneys cover usual issues like giving legal advice for criminal, corporate, personal will, and divorce. For other issues, you can always consult with the one of our attorneys to determine the help that your situation requires. Other legal advice services charge youfully for the initial consultation, but Waka Network will give Premium Plan members 20 minutes free during the first consultation. What's more, our Legal Coverage Services can save you up to 50%.
Who are covered with the service?
As this service is under the Premium Family Plan, your household is also covered. Coverage include two adults and unlimited dependents under 18 years old.
What are your working hours for this assistance?
Our Legal Coverage Services is all about assessing your options. Call our Customer Service Representatives at 1-877-332-1490 and request for a consultation.
I-Waka Secure Mail
What is i-Waka Secure Mail?
i-Waka Secure Mail is one of the Premium Family Plan benefits. It is a web-based email account that you can access at any place as long as there is an internet connection.
What can you do with i-Waka Secure Mail?
This web-based email account can be used for receiving and sending personal or corporate email messages. You can customize its inbox and language feature as well.
Why is it convenient?
Members of the Premium Family Plan will automatically receive their own i-Waka Secure Mail to use. It is built-in with your membership plan and you no longer have to apply for this service.
Waka Box File Storage
What is Waka Box File Storage?
Waka Box File Storage is a risk-free remote storage for large files which can be accessed by Premium Family Plan members from any computer with an internet connection.
What can you do with Waka Box File Storage?
With this storage setup, members can backup and upload large files, share, and access it securely using any computer.
How convenient is it?
It is highly convenient as there will no longer be a need for you to bring your USB flash drive to access, save, or share your files.
Why is it important?
This storage is important for large valuable files you need to access wherever you are. With this, you can save every file you will ever need in one storage. This service allows you the luxury of being worry-free with your files every time.
Prescription Discount Card
What is a Prescription Discount Card?
A Prescription Discount Card is a discount card for availing prescription drugs from national, regional, and local pharmacies.
What can it give you?
This card can give you up to 75% savings of the prescription drugs you purchased.
How many pharmacies it covers?
This Prescription Discount Card can be used at more than 50,000 national, regional, and local pharmacies in the United States.
Is it free?
This card is free to Premium Family Plan members. No application is required as it is already included when you avail the Plan.
How to use it?
The pharmacist will just enter the processing codes displayed on the card to the pharmacy's system.
Waka Calling Card
What is Waka Calling Card?
Your Premium Family Plan Membership Card doubles as your Waka Calling Card. With 100 minutes of calls a month, you will be able to reach loved ones, friends, and colleagues easier and faster.
What can you do with Waka Calling Card?
This card enables the members like you to connect to your friends, relatives, and business partners by making calls from any phone in the US conveniently.
How convenient is it?
With this Waka Calling Card, you can easily keep it touch with everyone everywhere at any moment. Since the membership card is built-in with this calling card, you will no longer need to carry or handle two cards at a time.
Why should I be proud of this service benefit?
This calling card is made to make it easy for you to call anyone you want wherever she or he may be in the US.
Debt Consolidation
What is Debt Consolidation?
Debt Consolidation is a service for Premium Family Plan holders of Waka Network. Our professional Debt Relief Counsellors will surely help you with your debts.
What it can offer you?
The Debt Relief Counsellors that are responsible for this service will only offer nothing but the best, concrete, and actualized debt management plans to assist you in reducing your debt interest rates, adjust monthly fees, and especially in consolidating your debts for a single payment.
What to Expect from Our Debt Relief Counsellors?
You can be sure that our Debt Relief Counsellors are professionally trained in this kind of service. They are expected to be well-focused, understanding, and all heart as they assist you with debt management.
Why should you trust this service?
You should entrust debt management to us, for our company has maintained to a good working connection with providers who have influences of trustworthy lenders. Thus, the benefits of this service are indeed possible.
Home Loan Finder
What is the Waka Network Home Loan Finder services?
The Waka Network Home Loan Finder is a loan finding assistance designed to help you find the best home ownership service suitable for your home purchase or refinancing needs.
What are the advantages of this service?
Our network of refinancing experts can give you professional and financial advice about owning a home. We also have home loan specialists to help manage your loan processing needs. With Waka Network's Home Loan Finder Services, you are assured to get the best deal for your home ownership needs.
How is it different from other home loan finder service?
Our Home Loan Finder services can keep the holder in the loop when it comes to loan processing. We can help you manage your loan paperworks until it is all done.
What is your all-inquiry hotline for this service?
Call our customer service hotline at 1-877-332-1490 to request for a consultation. We'll make an appointment for you with one of our financial experts regarding your home ownership or home loan issues.
Insurance Finder
What is the Waka Network Insurance Finder services?
The Waka Network Insurance Finder is an insurance assistance designed to give you the best plan that will suit your needs and provide you access to the best and affordable deals on life, automobile, and health insurance.
What are the advantages of this service?
With Waka Network Insurance Finder Service, you can save more money while we take care of your insurance-related concerns. As a Premium Family Plan member, you'll get our expert advice and guidance through every step of getting an insurance plan.
Why do I need this service?
This service is beneficial for people who want to get the most out of their money. We believe that you deserve the best match for your needs that's why we strive to give you the best insurance plan in accordance to your financial capacity.
What is your all-inquiry hotline for this service?
You call our friendly customer representatives at 1-877-332-1490 to request for a consultation. After then, we'll set you an appointment with one of our financial advisers.
College Assistance
What is the Waka Network College Assistance services?
The Waka Network College Assistance is a service designed to help students find the best deal for a college education. We provide a professional financial aid services to find school that is right for you.
What are the advantages of this service?
Through our College Assistance services, we connect students to their parents to our network's proprietary academic and financial database to find the best college or university. Our network will analyze your financial aid packages to help you decide which college gives you the best deal to minimize student debt.
How can College Assistance help me?
With Waka Network's College Assistance, we can help students to attend a university or college without paying the full price. Furthermore, we help students get a reliable financial advices for low and private interest loans.
What is your all-inquiry hotline for this service?
You call our friendly customer representatives at 1-877-332-1490 to request for a consultation.
Payday Loans
What is the Waka Network Payday Loans Services?
The Waka Network Payday Loan is designed to help you find a loan service for your financial needs with the help from our network of lending partners.
What are the advantages of this service?
Waka Network's Pay Day Loan can help you to cover unexpected payments, other late fees, and random situations like automobile repair and medical bills. This service can also save you money by helping you avoid bounced checks. We promise to provide extra care in providing loan services to match loans with all borrowers making the loan process convenient and worry-free. You are assured that we only deal with state-licensed lenders and our network entertains low credit scores.
What are the things I need to consider before requesting for a Payday Loan?
Before requesting for this service, we suggest that you consider how you're planning to use it, how urgent your need is, and what your other options are.
What is your all-inquiry hotline for this service?
You call our friendly customer representatives at 1-877-332-1490 to request for a consultation.
Air Travel
What is Air Travel?
Waka Network's Air Travel service offers more affordable traveling for you and your family.
As a Waka Network Premium Family Plan Member, you will be covered up to $500 in fees per annual subscription. With our Air Travel Service, you can enjoy traveling without enduring much of the additional expenses that come with it.
What is your coverage area?
We cover both domestic and international flights.
How reliable is your service?
Waka Network prides itself on providing dependable services and rewards. Our Air Travel's main purpose is to make your vacation more enjoyable for you and your family through reliable discounts, rebates, and other rewards.
How accessible is your service?
Quality service is what we offer. Waka Network's customer service representatives will gladly explain to you how to avail your Air Travel rewards. Just call 1-877-332-1490 for more information about Air Travel.
What services does Air Travel cover?
Waka Network will cover $10 per instance and $500 per annual subscription of additional air travel-related fees for the following:
- Blanket/Pillow
- Cancellation
- Checked bags
- Convenience
- Early check-in
- Early/priority boarding
- Extra leg room
- In-flight meals
- Overweight bags
- Seat upgrade
- Ticket change
- TV in-flight
Government fees or taxes are not included in this service.
Hotel Accomodation
What is Hotel Accommodation Service?
Waka Network's Hotel Accommodation Rewards service is a rewards program that covers $250 in fees per annual subscription. With this service, you get to receive more hotel services for a lower cost.
What is your coverage area?
We cover a percentage of the additional charges when you stay at any major US hotel.
How reliable is your service?
We make sure that your additional hotel charges will not hinder your enjoyment during your vacation. Our friendly customer representatives are available to ensure that you make use of this service to its utmost advantage.
How accessible is your service?
Call 1-877-332-1490 and talk to our representatives about our Hotel Accommodation Rewards. They will ensure you have the necessary information on how to redeem and collect this rewards service, only from Waka Network.
What services does this cover?
Waka Network's Hotel Accommodation Rewards Service covers $10 per instance of the following hote-related services (excludes Government taxes and fees):
- Baggage holding (bellhop)
- Booking
- Convenience
- Early check-in
- Early check-out
- Late cancellation
- Parking
- Resort
- Use of fitness center
This service includes fees incurred when booking your hotel accommodations and over the duration of your hotel stay. We cover up to $250 per yearly subscription and $10 per instance.
Car Rental
What is Car Rental Rewards Service?
Waka Network's Car Rental Rewards Service helps lower your rental costs through rebates for $10 per instance and $250 per yearly subscription.
This helps you achieve lower car-related fees from car rental companies, giving you a better travel experience and more savings.
What is your coverage area?
We cover additional car rental-related fees from any US car rental company.
How reliable is your service?
We are dedicated to providing helpful rebates to our valued and loyal members. Our customer service hotline is always open to receive any calls from you.
How accessible is your service?
Just call 1-877-332-1490 and our friendly customer service representatives will help you with any questions you might have regarding Waka Network's Car Rental Rewards Service.
What services does this cover?
This service covers $10 per instance of the following additional car rental charges:
- Additional driver
- Airport concession
- Convenience
- Drop off (returning car to different location)
- Early return
- Equipment rental (ski rack, car seat, etc.)
- GPS
- Late cancellation
This service offers rebates for $250 per annual subscription. Government fees and taxes are not included.
Wi-Fi Service
What is Waka Network’s Wi-Fi service?
Wi-Fi service covers your Wi-Fi associated fees acquired at any point of your trip. Waka Network Wi-Fi service provides $10 per instance cashback for Wi-Fi associated fees acquired from the airport, to your hotel, and anywhere else you need to pay for the access.
What is your coverage area?
We cover $250 in fees per yearly subscription, and $10 per instance in Wi-Fi associated fees. Below are the following location points that cover up this service.
- Airport
- Conference centers
- Hotel
- In-air
- Restaurants
- Rest areas
What are the benefits of this service?
This service lets you gain access on different sites on different points of your trip. We take care of your Wi-Fi related fees for $10 per instance. With our Wi-Fi service, you can enjoy surfing the web without worrying much on the charges.How reliable is this service?
As long as you're a member, you can access this Wi-Fi service. Just give us a call to learn more about this service.
How accessible is your service?
Easily connect to us through our customer service hotline at 1-877-332-1490 or email us at info@wakanetwork.com for any other inquiries.
Free Shipping
What is Waka Network's Free Shipping Service?
Waka Network's Free Shipping lets you enjoy big savings for different products without worrying about the shipping fee. We can cover up the shipping charges on over 2,000 online retailers.
What are the benefits of this service?
Never worry again paying for the shipping fee of the items you like. This service lets you pay for the original price (shipping excluded) of the items you like to buy as we take good care of paying of the shipping charges. You can now accumulate big savings on different products on over 2,000 online retailers.
How can I know if my purchase is eligible for instant free shipping?
Just follow the links provided. Purchases made from a retailer that were not initiated via links from our website will not be honored.
Who do I contact to get this service?
You may call our Customer Service Hotline at 1-877-332-1490 or email us at info@wakanetwork.com.
How reliable is this service?
As long as you're a Waka Network member, you are entitled to this Free Shipping service. Just give us a call to learn more about this service.
Terms and Conditions for Free Shipping:
You must visit the links given for a purchase to be eligible for instant free shipping. Acquisitions made from a retailer that were not initiated via links from our website will not be honored.
Some Instant Free Shipping requires the use of an exclusive coupon code to be registered during the checkout process.
The website's condition as an Instant Free Shipping website may be modified without prior notice but all of which can be seen under the Instant tab by logging in to your account and analyzing the record provided.
Instant Free Shipping offers will change, and may not involve shipping process upgrades, cost of handling, warrant, or any other shipping relevant costs.
Offer expiration dates will change, and are subject to vary without prior notice.
Price Protection
What is Price Protection?
This program gives you $100 in savings provided if ever you find an item identical to what you have purchased with us with a lower price within 90 days of purchase.
How can I know if my purchase is qualified for Price Protection?
Qualifying items must be regularly purchased, made with by a retailer or company selling consumer goods to the general public, but does not include charities, membership organizations, or subsidized businesses. It has to be a perfect match as the product you purchased, is available to the general public, and may be sold by an online or offline retailer. It must not be sold by individual sellers through aggregator websites. The lower priced product should have the same model number, same size and color, perfectly-matched features, warranty, guarantee, and accessories (if applicable). Damaged, refurbished, discontinued, used, demonstration models, non-compliant with federal/local laws, going-out-of-business and auction items are not qualified.
What Complete Price Protection does not qualify?
Full Price Protection does not qualify differences in price due to taxes, shipping & handling, coupons, rebates, or typographical errors. Incentives such as coupons and rebates should be taken into account when calculating the price paid. All eligible rebates and incentives are assumed redeemed for the purpose of comparing prices.
What does Complete Price Protection excludes?
Complete Price Protection does not cover Motorized vehicles, tires, food products, services, collectables, one-of-a-kind items, live plants, animals, tickets, negotiable instruments and gemstones. Products purchased for commercial use, professional use, or resale, are not eligible.
What is your terms and procedures for the claims?
You may make a claim subject to the following terms and procedures:
- Claims must be made (and documentation postmarked) within 90 days of the date of purchase.
- Up to $100 can be claimed per item.
- Up to twelve claims per retailer per membership year are allowed.
- No duplicate claims allowed.
- Claims cannot be made on orders which have been cancelled or returned.
- Complete the claim form on this site and send the required documentation to the address indicated.
- Original sales receipt (or credit card statement reflecting the purchase) The packing slip or order confirmation sent by the website reflecting the price, item, manufacturer, model number, credit card used, retailer information and sales date.
- For the lower priced item, a valid advertisement or printed copy of a web page that shows the sale date, retailer information, item and description, price, manufacturer, and model number.
- Upon receipt and subject to verification you will receive your rebate as soon as possible, but please allow 3 to 6 weeks for processing
Cash Back
What is Cash Back?
Cash Back Free Shipping Rebates is a program in which Waka Network members can get cash back for the shipping costs acquired on purchases made using the Free Shipping Rewards program by shopping at over 2,000 retailers.
What is your terms and procedures for the claims?
Claims are under the following terms and procedures:
- No identical claims acknowledged.
- Up to 12 claims per merchant, per membership year are accepted.
- Claims cannot be processed on orders which have been aborted.
- Purchases must have been done while you were an active affiliate.
- The order fulfillment, original receipt, or packing slip with the price, retailer’s information, costs for shipping and handling, invoice address, and sales date must be supplied.
- Accomplished the claim form on our website and send the needed documentations to the address or email indicated.
- Upon acknowledgment of delivery and subject to authentication you will receive your refund as soon as possible, but please allow 3 to 6 weeks for processing.
What is your terms and condition for Rebate Offers?
All rebate offers are only acceptable in the US. Void where prohibited, taxed, or restricted by law. Free Shipping Rewards is not accountable for lost, postage-due, stolen, illegible, garbled or overlooked mail. Possess duplicates of all documents sent; materials acquired become the property of Free Shipping Rewards and will not be given back. Only one preliminary offer can be claimed per household.
What is Return Shipping Cash Back Rebates?
For all qualifying acquisitions you make while a member of Free Shipping Rewards, this is your privilege for cash back on the shipping costs to return the item if you need to return the item for any reason.
What is your terms and procedures for Return Shipping Cash Back Rebates?
You may create a claim under the following terms and procedures:
You must supply valid evidence of the authentic purchase by containing either the order fulfillment or packing slip with your claim (or a duplicate of the original) showing the price, item, manufacturer, model numbers, merchant information, purchase and shipping dates.
For the return shipment reflecting the date, shipping location, and price paid, you must give the shipping receipt. USPS receipts that indicate the location’s zip code are allowed (NOTE: Please supply a copy of your statement reflecting the credit collection less the return shipping cost if a return label is given by the merchant, and the return shipping cost is reduced from your balance.)
Claims must be made, documented, and postmarked within 30 days of the purchase date. $10 can be claimed per order while $500 maximum can be claimed per membership year.
- Duplicate items are not allowed.
- One return claim per order is eligible.
- Twelve claims per website per membership year are allowed.
- Cancelled items are not eligible for claims.
- Purchases must have been made while you were an active member.
- For the claiming process, fill in the online claim form and send the claim request documentation to the address indicated on the website.
- Claims are subject to verification upon receipt. Allow three to six weeks for processing and you will receive your rebate as soon as possible.
